FREQUENTLY ASKED QUESTIONS
Who do I call if I want information, a quotation or to place an order?
How do I place a service request?
What about my order that has not shipped? Do I need to reorder it?
I have received my system but it hasn't been installed yet and I haven't received training - what should I expect?
Is my quote still valid?
Your quote is still valid through the expiration date. If the quotation has expired, you can email email@example.com to renew or call:
International +44 (0)1994 220176
US and Canada +1 612.225.5868 or +1 844.624.7846
Can you tell me more about plans for future development for EGI products?
We are excited about the synergies between Magstim and EGI. This new partnership provides a development platform for future innovation as we integrate these two technologies.
Will lead times change with the transition to Magstim?
We are not anticipating any significant changes to lead times. Magstim has a legacy of service, care and product integrity. If you are expecting a shipment and have any questions, please contact firstname.lastname@example.org
Do we expect any delay in the integration due to the Coronavirus (COVID-19) outbreak?
Coronavirus is in the minds of our customers and employees across the globe, but at the same time we must continue with our business, as healthcare and access has never been more important. We will continue to use technology to ensure that we connect and provide a seamless transition. Our installation and training experts will work with you to meet your specific needs. Contact email@example.com with any questions.
I have a complaint, who do I notify?
Has my technical support representative changed?
We recognize that there have been some changes. We are pleased to share that a number of key EGI team members have joined the MagstimEGI team. The entire Magstim team is looking forward to working with you to support your EEG research. Please contact firstname.lastname@example.org for more information.